Warranty & Care Instructions

Welcome to SahirMart LLC! We’re committed to providing you with high-quality products and excellent service. This page outlines the warranty and care guidelines for the products you purchase from us.

1. Product Warranty

At SahirMart LLC, we stand behind the quality of our products. Depending on the manufacturer, each product sold on our website comes with a limited warranty. Below are the details:

  • Duration: Most products come with a limited warranty. Specific product warranties may vary based on the manufacturer or brand, so please check the individual product page for warranty details.
  • What’s Covered: Our warranty covers defects in material and workmanship under normal use. If your product breaks due to a manufacturing defect within the warranty period, we will replace it or provide a refund.
  • What’s Not Covered: The warranty does not cover damage caused by misuse, accidents, improper storage, unauthorized repairs, or natural wear and tear.

If you encounter any issues with a product purchased from SahirMart LLC, please contact our customer service team within the warranty period for assistance.

2. How to Claim Warranty

If your product is defective or malfunctioning, follow these steps to initiate a warranty claim:

  1. Contact Us: Reach out to our customer support team at sahirmartpk@gmail.com. Be sure to include:

    • Your order number
    • A description of the issue
    • Photos or videos of the defective product (if applicable)

  2. Inspection: Once we receive your claim, our team will review the details and verify if the issue qualifies for a warranty replacement.

  3. Return Instructions: If your claim is approved, we will provide you with a return shipping label. Once we receive the returned item, we’ll send you a replacement or process a refund.

3. Care Instructions

To ensure that your products remain in the best condition, follow these general care guidelines:

  • Store Properly: Keep your products in a clean, dry environment away from extreme temperatures, humidity, and direct sunlight.
  • Regular Cleaning: Clean products according to the specific care instructions provided on the product page. Use appropriate cleaning tools and methods to avoid damage.
  • Avoid Harsh Chemicals: Do not use abrasive chemicals or cleaners, as they may damage the product’s finish or material.
  • Inspect Periodically: Regularly check the condition of your product for any signs of wear or damage. Address any issues immediately to prevent further damage.

If you have questions or need more specific care instructions, don’t hesitate to reach out to us.

4. Returns & Refunds

If you are not satisfied with your purchase, our return policy allows you to return most products within 07 days of receipt for a refund or exchange. Please check our full Returns & Exchanges Policy for detailed information on the return process.

5. Contact Us

For warranty claims, care instructions, or general inquiries, please don’t hesitate to reach out:

  • Email: sahirmartpk@gmail.com
  • Phone: 03115782324
  • Address: Sector I-9/3 Industrial area Islamabad, Pakistan

Thank you for choosing SahirMart LLC! We look forward to providing you with quality products and service.